Review the request before you act
Check an account alert through the real account
A security warning can borrow a trusted brand and describe a frightening purchase or lockout. An incoming text, call, or link is still part of the same contact, so verify from the real app, website, or card.
A warning sign is a reason to pause, not proof by itself. TrustShield cannot guarantee that a message is safe or fraudulent.
Warning signs to slow down for
- The message asks you to reply before a supposed fraud team calls.
- A caller asks for a one-time code that says not to share it.
- You are told to move money to protect it or use a link to unlock an account.
Safer checks you can make
- Open the real app or type the known website address yourself.
- Call the number printed on your card or statement.
- Never share a one-time code or move money because an incoming caller tells you to.
Related scam guides
Compare the message with these fictional examples, then verify the real request through a channel you trust.
Fake bank alert asking for your verification code
A text from your "bank" says your account will be locked and asks you to reply with a code? That code is how scammers break in. Here is what to do.
Fake fraud alert text: "reply NO if this wasn't you"
A text about a big purchase on your account says reply NO and the fraud team will call you? That call is the scam. How to check safely.
"Your Apple ID has been locked" text scam
A text says your Apple ID is locked and asks you to verify your identity? That link steals your password. Here is how to check.