Amazon "suspicious purchase" text scam
These texts claim an expensive item, often an iPhone, was ordered on your Amazon account and tell you to call a "fraud team" to cancel it. The number goes to a scammer who tries to get into your accounts or your bank.
How this scam works
The scary charge makes you want to act fast. Once you call, the "agent" asks for your login, a code, or remote access to your computer to "process the refund", and uses it to take money.
Common versions of the message
- A large order you did not place
- A number to call to cancel
- A promised refund once you call
What the message looks like
Text from +1 (555) 015-2214
Amazon: A purchase of an iPhone 16 Pro for $1,249.99 was placed on your account. If you did not authorize this, call our fraud team immediately at (555) 015-2214 to cancel and get a refund.
Fictional example based on common, publicly reported scam patterns.
The red flags
- 1
Big surprise charge: “iPhone 16 Pro for $1,249.99”
A scary amount makes you call before you check
A big, specific charge is designed to make you panic. Open the Amazon app and look at Your Orders. If the order is not there, it does not exist.
- 2
Call this number: “call our fraud team immediately”
The number goes to the scammer, not Amazon
Amazon does not text you a phone number to call about an order. Only use contact options inside the app or on amazon.com.
- 3
Refund bait: “cancel and get a refund”
The "refund" is how they get into your account
Refund promises are the hook. Real refunds show up in your account without a call, a code, or anyone taking control of your computer.
What to do
- Do not call the number or reply.
- Check Your Orders in the Amazon app or by typing amazon.com yourself.
- Forward the text to 7726 (SPAM) and delete it.
If you already replied, clicked, or paid
- If you called and gave a password or code, change your Amazon password right away and turn on two-step verification.
- If you let them onto your computer, disconnect it from the internet and have it checked before you log in to anything.
- If you gave bank or card details or sent money, call your bank using the number on your card.
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